The majority of our ultraviolet light air purification products carry a warranty 10 years. Warranty length information is available on the product information pages. Should you own a UV power supply device manufactured by CaluTech and any issue arises with that product we will repair or replace that unit free of charge (free of charge means we pay shipping both ways and pay for any repair or replacement necessary but we do not cover costs associated with removal or re-installation of the product where necessary, or packaging for shipping back to us).

CLICK HERE TO SEE AN EXAMPLE WARRANTY

IF YOU ARE HAVING A PROBLEM WITH A CALUTECH PRODUCT

SEND AN EMAIL TO CORPORATE@CALUTECH.COM WITH THE WORDS: WARRANTY CLAIM IN THE SUBJECT LINE AND EMAIL US THE SERIAL NUMBER (bar code number on your unit), YOUR LAST NAME (OR COMPANY NAME) AND YOUR CONTACT PHONE NUMBER. THAT'S ALL WE NEED.

WE WILL SEND YOU AN EMAIL BACK, USUALLY WITH A PRINTABLE UPS RETURN LABEL ATTACHED TO THE EMAIL. YOU SIMPLY PLACE THE PROBLEM PRODUCT IN A BOX WITH SOME PACKING, SEAL IT, AND TAPE THE UPS RETURN LABEL ON THE BOX (COVERING THE UPS LABEL COMPLETELY WITH CLEAR PACKING TAPE). NEXT HAND IT TO ANY UPS DRIVER, OR DROP OFF AT ANY UPS STORE OR UPS SHIPPING FACILITY - THE SHIPPING IS PRE-PAID.

NOTE: NEVER RETURN UV BULBS TO US, JUST THE PRODUCT / UV DEVICE ITSELF.

ONCE WE RECEIVE THE PRODUCT WE WILL REPAIR OR REPLACE AT OUR EXPENSE AND SHIP IT RIGHT BACK TO YOU FREE OF CHARGE, USUALLY BY UPS. WE'LL ALSO EMAIL YOU THE TRACKING NUMBER SO YOU CAN TRACK THE PACKAGE WHILE ON ITS WAS BACK TO YOU.

IT'S THAT EASY!

NO RMA OR RETURN AUTHORIZATION NUMBERS NEEDED, NO FIGHTING WITH CUSTOMER SERVICE REPS ABOUT WHETHER YOUR COVERED OR NOT, NO HASSLES OR PROBLEMS. JUST SEND AN EMAIL.

click here for replacement UV light bulbs